OMNI Stakeholder Engagement Form

Please list your department, VP area, and your role at ODU.

Please provide any additional details that may be helpful in addressing your requested support.

Constituents in our Salesforce Education Cloud CRM are the various groups and individuals like students, faculty, staff, alumni, donors, etc., who interact with our university. They each have their own profiles with relevant information, helping our university engage, communicate, and serve them effectively.

List the key processes you use to provide services to your constituents. Example: Hiring - Processes include Screening, Interviews, Background checks, Hiring decision...

List or outline the touch points that students and/or partners have with your services and technology. Consider how a student accesses your services and any feedback that you've collected from them about their experience. A touchpoint in the context of implementing Salesforce Education or Marketing Cloud for the university community refers to any interaction or point of contact between the system and users, such as students, faculty, or staff. These touchpoints can include accessing personalized information, receiving targeted communications, or engaging with various services offered through the platform, enhancing overall user experience and organizational efficiency.

Are there additional touchpoint that are missing or would enhance the student and/or partner experience.

Are there areas where you're using external systems because you don't have a good internal solution? For example, some people use Calendly to schedule appointments and appointment solutions in Education Cloud would fulfill the need for a scheduling tool.

Add any additional documents to support your request. For example, spreadsheets; process diagrams; surveys; workflows; database fields; and other material.